Refund policy

Last Updated: August 13, 2026

Business Name: Lireva

Registered Address: 39 Burke Parade, Gerroa NSW 2534, Australia

Contact: hello@lireva.shop | Phone: +61 637755673

Website: lireva.shop
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1. Statutory ACL Rights for Faulty / Damaged / Incorrect Goods

If items arrive defective, broken, misdescribed, wrong size or style:
  • Major failure: Choose full refund, free replacement or complimentary repair at our cost.
  • Minor failure: We provide free repair or replacement within reasonable timeframes.
  • Notify us via hello@lireva.shop within 7 calendar days after delivery, attach order number and clear defect photos.
  • Lireva fully covers all return postage for valid ACL fault claims.

2. Voluntary 30-Day Change-of-Mind Returns (Non-statutory)

We offer a 30-day voluntary return window separate from your mandatory ACL legal protections.

Return eligibility requirements:
  • Garments unworn, unwashed, stain-free, all original tags and full packaging intact

    Excluded items for change-of-mind returns:
  • Customised & personalised apparel
  • Opened intimate wear (hygiene restriction)
  • Products marked Final Sale on product pages

    Customer liability: You pay all return shipping fees; original delivery fees paid at checkout are non-refundable.

3. Standard Return Process

  1. Email hello@lireva.shop with your order number, full name and return reason within the valid period.
  2. Wait for official return authorisation before sending items back; unapproved parcels will not be processed.
  3. Use tracked Australia Post service and keep your tracking receipt until refund completion.

4. Refund Processing Timeline

Once we receive, inspect and approve returned goods:
  • Refunds will be issued to your original payment method within 7–14 business days.
  • Delays caused by Australian banking institutions are outside our control.

5. Non-Returnable Product Categories

  • Final sale labelled items
  • Custom handmade clothing
  • Worn, altered, stained or washed garments without original tags
  • Hygiene-sensitive intimate apparel

6. Return Support Contact

Email: hello@lireva.shop

Phone: +61 637755673

Address: 39 Burke Parade, Gerroa NSW 2534, Australia